Users can have access to Planado web application along with mobile application. Access can use licence (be paid) or free.


Users with paid access to web application can create and edit addresses, jobs and teams, as well as change schedule. Users with paid access to mobile  applcation can complete jobs assigned to them. If you need more licenses, contact our sales team.


1454336260_58.pngIn trial version you can add any amount of users with paid access.


Users  with free access (without using license) can only view jobs. They can't  complete them in the mobile application. Amount of free users is not  limited.


Permissions and access can be changed in user edit page. Open it by selecting specific user in the Settings Users.

We recommend to set permissions based on the tasks given to user in Planado:

  • operator  can create and edit jobs and addresses, work with teams and their  schedule, therefore he needs full permission to web application with  access to all configurations;
  • foreman needs permission to complete jobs in the mobile application, for this he will also need to use license;
  • users  in the teams can have only free access in the mobile application  without permission to complete jobs, since foreman is the one who will  fill the report;
  • administrator has access to all the  configurations of your Planado except for billing and payment, he will  also need paid license;
  • for director responsible for analysing  jobs and reports, access to login to web application without permission  to edit will be enough.


In order to give user permission to edit and complete jobs, set flag on Use license. If all paid licenses are already taken, owner of domain can add new in the menu SettingsBilling


1454336260_58.pngOwner  of domain is also using paid license. He is only one who has access to  billing page. Current owner can assign new owner of Planado domain in SettingsGeneral.


If you need any help, leave us a ticket or write to our email address: support@planado.app.