This quick walkthrough will explain how you can create clients in your Planado web application, post a job, and complete it using Planado mobile application.
1. Add a Client
Open the Addresses page in the main menu and click on the Add client button.
Here you can add all the information about a client: first and last name, address and mobile number.
Click on the Add button to create a client.
2. Post a Job
Open Schedule page. Click with the right mouse button on the timeline and create a job for the user. In this example, we use the context menu to post a job on our own timeline. Choose one of the job templates in the context menu. Make sure you create a job for the current day.
Add all the information about a job:
In the Description field you can specify additional information about a job (for example, some minor details assignee need to know);
Assignee field. In this example employee Nick March will already be assigned since we created a job on his timeline;
Click on the Client field and start typing the name of the client you created in step one. After you picked the client from the search results, fields with his address and contacts will be filled automatically.
Click on the Add button. This job will appear in schedule with status "published" and blue color.
3. Install Mobile Application
After installation, open application and enter your email and password you used to login into web application. You can log in to the mobile application only if you have permission.
4. Complete job
Once you post job in the web application, it will appear in the mobile application.
Once you open it, in the very first window you will see all the information about the job, client, his contacts. Press the En route button and after that Start button. In the web application, you'll be able to see the job has a new status and now will be marked with green color.
Switch to Report window, fill the report fields, and press the Finish button. Some fields are required to finish the job, they are marked with a star symbol (*) above their name. If you don't fill the required fields, you won't be able to choose successful resolutions for the job.
Choose Job completed resolution. In the schedule, job will be marked as completed and will change to a grey color.
You can read more about what Planado can do on the Features page.
If you need any help, leave us a ticket or write to our email address: firstname.lastname@example.org.