After installing Planado application for Android or iOS, to make sure your phone is configured for optimal work, check following settings.


1454336260_58.png Depending  on your device, your interface can be different from shown in this  tutorial, but you still should have all the following options in your  android Settings. If you're using iPhone, check the Settings icon on your Home Screen to find them.

 

1. Turn on location tracking

Go to SettingsLocation services and turn on location. As location mode, use Locate by network and GPS (High accuracy).

2. Turn on push-notifications

Go to Settings  Apps  Planado and check if Notification are turned on.

3. Planado notifications have priority

Go to Settings  Notification and status bar  Manage app notifications  Planado. Make sure Allow notification, Priority and Alert are all turned on.

4. Enable auto update for Planado in Play Store

In the Play Store go to Planado page and in the up right corner you the menu and check flag to Enable auto update. 


5. Latest version of Google Play services is installed

Planado  uses Google Play services to make push-notification and synchronization  work. If services are not installed or updated to latest version,  application might not work correctly. In this case, as soon as you  launch Planado you will receive warning message or Google Play services are not available notification.


Google  apps will also give error messages on the lock screen and status bar.  Click on these notifications twice and you will open Google Play  Services page, where you can install or update it.

6. Fast network connections are enabled

Photos  created in Planado can't be uploaded with slow 2G network connection.  To upload photos to server, you need to have access to networks 3G, LTE  or Wi-Fi. If you're using cellular networks, make sure you picked fastest available network mode in the menu Settings  SIMs and networks  Network mode.


If you need any help, leave us a ticket or write to our email address: support@planado.app.