Depending on your device, your interface can be different from shown in this tutorial, but you still should have all the following options in your android Settings. If you're using iPhone, check the Settings icon on your Home Screen to find them.
1. Turn on location tracking
Go to Settings → Location services and turn on location. As location mode, use Locate by network and GPS (High accuracy).
2. Turn on push-notifications
Go to Settings → Apps → Planado and check if Notification are turned on.
3. Planado notifications have priority
Go to Settings → Notification and status bar → Manage app notifications → Planado. Make sure Allow notification, Priority and Alert are all turned on.
4. Enable auto update for Planado in Play Store
In the Play Store go to Planado page and in the up right corner you the menu and check flag to Enable auto update.
5. Latest version of Google Play services is installed
Planado uses Google Play services to make push-notification and synchronization work. If services are not installed or updated to latest version, application might not work correctly. In this case, as soon as you launch Planado you will receive warning message or Google Play services are not available notification.
Google apps will also give error messages on the lock screen and status bar. Click on these notifications twice and you will open Google Play Services page, where you can install or update it.
6. Fast network connections are enabled
Photos created in Planado can't be uploaded with slow 2G network connection. To upload photos to server, you need to have access to networks 3G, LTE or Wi-Fi. If you're using cellular networks, make sure you picked fastest available network mode in the menu Settings → SIMs and networks → Network mode.