Possible reason | Solution |
A template was not set | Set a template for Scheduled job and En route messages in the corresponding field of general settings (Settings → General). |
Substitution in the template has errors | In template check, if substitutions don't have any errors: no misspellings, right amount of opening and closing brackets. |
The client phone number was not set or has errors | Make sure that contact primary phone number in the job Phone field is correct: number must be in the E.164 format (for example, in Russia — 79268954632). |
Job status wasn't changed to En route | Press on En route button in mobile application or click En route and then Save in the job edit window in the web-application. |
The job was created after message send out an hour | If the job was created after send out the time you set in Send out scheduled job messages at this hour field, SMS-notification won't be sent to the client. Please, schedule jobs before this time. |
Amount of messages in a subscription plan has reached the maximum | If you ran out of all available in your subscription plan SMS messages (amount of send and available SMS can be seen in the settings of SMS-notification Settings → General), please contact Planado technical support. |
The mobile operator of the client is in another country | SMS-notification work in Russia, Ukraine, Kazakhstan and Belarus. To send messages in other countries please contact Planado technical support. |
To learn more about configuring SMS-notification read out the article Configuring SMS messages.
If you need any help, leave us a ticket or write to our email address: support@planado.app.