Resolution — is a result of a finished job. Resolution can be  successful and unsuccessful. Worker picks one of the available  resolutions when he finishes the job in the mobile application.


If worker sets that job was completed successfully, Planado will automatically pick Completed resolution in the web-application.

If job wasn't completed successfully, assignee can pick reason why and leave a commentary.


Resolutions, that can be used to close the job, can be set in the job template.


List of all possible resolutions can be edited in the menu Settings → Resolutions. Green color are successful resolutions, while red are unsuccessful.



Click on Add resolution button and enter resolution name.


Choose if resolution will be successful or unsuccessful, as well as can assignee enter any note during closure.


Notes can be used in any unsuccessful resolution. But if in resolution you will mark Note required - assignee will have to leave a note in order to close the job with this resolution.


Click on Save button. New resolution will appear in the list and you'll be able to use it in job templates.


You can delete resolutions you don't use in neither templates or jobs. Find it in the list and click on delete button.


Name of the resolution in the list will be crossed.


To confirm deletion, click on the Save button.

1454336260_58.pngTwo default resolutions — Completed and Not completed — can't be deleted or edited.


If you need any help, leave us a ticket or write to our email address: support@planado.app.