Support

Why are Planado push notifications not coming to your phone? This guide covers the most common push notification problems.

Note, that the push notifications are only coming if the updated job is scheduled for the current day or doesn't have a scheduled date. If it is scheduled for another day, push notification will not come.

1. No server connection

The app works offline, and a message about this appears at the top of the panel.

The phone has no internet connection. Connect your phone to a mobile network or Wi-Fi.

2.1 Android. Notifications are disabled

The app may have had notifications manually disabled. Enable them.
To do this, open Settings → Apps → Planado FSM on your phone.

Set the "Enable notifications" flag.

2.2 iOS. Notifications are disabled

When you first launch the app, it will request permission to send notifications.
Select "Allow."

If you initially chose not to enable notifications, you can activate them later in your device settings. Simply navigate to Settings → Notifications → Planado, then toggle "Allow Notifications" to on.

3. Android. App manually stopped

Push notifications won't arrive if the app was manually stopped from the Settings → Apps → Planado FSM menu.

In this case, open the Planado FSM app again.

4.1 Android. Google Play Services are outdated or not installed

If a warning appears when launching the app, your Google Play Services are outdated. For Planado FSM to work, they need to be updated.

Go to Google Play, find Google Play Services in your installed apps, and tap "Update."

Huawei and Honor devices do not have Google services pre-installed. For the application to work correctly on these devices, Google services must be installed separately via microG and Gbox. How to do this is described in the instructions.

4.2 iOS. App not updated

Make sure you have automatic app updates enabled. To do this, go to Settings → General → Planado and turn on "Background App Refresh".

5. Not logged into the app

Push notifications don't arrive if the user hasn't logged into the app. When launching the app, a form for entering your email and password will appear.

Log in to the app under the employee who has the job assigned to them.

6. Job assigned to a different employee

The phone only receives push notifications about jobs assigned to the current user. The username is displayed in the "Profile" tab.

Check that the job for which no notification arrived is assigned to the correct employee. You can log in to the app under a different employee by selecting "Switch user" in the tab.

6.1 Android. "Do Not Disturb" mode is enabled

If "Do Not Disturb" mode is enabled on the phone, notifications won't arrive.

Open the notification panel and turn off the mode.

6.2 iOS. "Do Not Disturb" mode is enabled

If "Do Not Disturb" mode is enabled, notifications won't arrive. Swipe up from the bottom of the screen and turn off the mode.

If you need help, submit a request or email us at support@planado.app.